CBEC Infringement Complaint

Amazon Grievance Seller FAQ

The product is taken off the shelf and does not say that it is infringing. What is the solution?

Hello, if the customer service has already informed that it is an infringement, it is best to further confirm which aspect of the infringement is. There are three types of product infringement: trademark/patent/copyright, and the direction of each complaint is different. If it is convenient, you can contact us to assist in the investigation, or you can open a case to ask what the specific infringement is, which is convenient for later targeted complaints. what.
Does the claim have an expiration date?

Hello, we have a dedicated after-sales support team. If you encounter any problems after the account appeal, please feel free to contact us at any time, and we will provide you with targeted solutions.
Amazon's email requires a reply within 17 days. Is there any impact on exceeding this date?

Hello, this needs to determine whether the next 3 sites have received the mail of the store closure. If one of the sites is blocked and the sales rights of the other 2 sites are restricted, then the problem of the blocked site can be solved mainly. However, if the three sites have received emails from the store and have corresponding appeal buttons, they may need to appeal separately.
All three of my North American sites have been blocked. Can I get all of them back if I appeal one?

If the number of each type is too many, the appeal will be completely rejected or the appeal button will disappear. Therefore, each appeal letter is an appeal opportunity. If the appeal is not answered, it will greatly reduce the efficiency of the appeal in the later stage, and the appeal will be extended indefinitely. Long appeal period.
Is there a fixed number of appeals? My friend complained three times and received no reply email?

Replies to unsuccessful appeals are generally templated. While continuing to appeal, it is necessary to analyze the key information that may be missing in previous appeal letters to avoid wasting appeal opportunities.
Will the infringement record disappear after the infringement appeal is successful?

Records of infringement do not necessarily disappear immediately. It may take about 1-3 months for these records to be gradually eliminated after the appeal is successful, but it will not affect the normal operation of your account.
After the infringing account is appealed back, can the product be re-listed?

Hello, the infringing products must not be put on the shelves again. It is recommended that the remaining products be checked first and then put on the shelves again to prevent Amazon from detecting infringement and violations again.
The account is frozen, the email says 90 days, can I get the money back after 90 days?

Hello, there are some cases where you can take the initiative to release the loan after 90 days, but not many. If you still do not get the money back after 90 days, it is recommended to appeal to the account first or contact the funding team to appeal for the money.
I get a variant abuse email saying I'm abusing variants repeatedly, what exactly is variant abuse?

Hello, if there are violating or invalid descendants in a variant group, it is possible to be judged to be abusing variants. Therefore, the variant relationship on Amazon needs to be formed strictly according to the variant attributes selected in the background to prevent being warned or even closing the store.
Is it real performance?

Hello, at present our family can appeal the real problem and there are many successful cases, but the authenticity is very difficult and the requirements for invoices are very strict. Therefore, we recommend that sellers prepare invoices in time for each replenishment in case of emergency.
How is the pass rate?

Hello, the overall pass rate of appeals is about 98%. At present, there are about 40 types of appeals in our family, and the pass rate of each type will be different.
What do I need to provide to appeal?

Hello, during the complaint docking process, we will have professionals to assist you in analyzing some problems in your Amazon account/products, and then write a complaint letter based on these problems.
Can you solve the bill problem?

Hello, Amazon requires very strict requirements in terms of quantity and supplier qualification. The company can't open it temporarily, but we will introduce you to the channel and organize the details for you to help you complete the bill.
How long is the statute of limitations?

Hello, the progress of each type of appeal is fast or slow. At present, it may take about 1-2 emails to appeal successfully, and it may take 4 emails or even longer for slower ones. However, we guarantee that if there is no appeal after the agreed time, a full refund will be given to you without any charge.
Are you template submissions?

Of course not. We all have a special person to first collect the problems encountered by your account or products, and then write a targeted appeal letter. You can also see the original text of the appeal letter, so you can rest assured that you will never set a template.
How long does it take for you to receive a response to your complaint?

Hello, under normal circumstances, there may be a reply about a week after the appeal letter is submitted, but Amazon's processing progress is fast or slow. If there is no reply for a long time, we will arrange for you to urge and follow up.
Do you need my email and password?

Not required. We have always been a transparent appeal mode that does not require your Amazon account and email password. The original letter of appeal is delivered to you and will guide you on how to submit it.

Reconciliation case sharing

Case 1
HSP law firm represented the emoji case. On the Amazon platform, the seller only listed the product without placing an order, and was frozen for $9,700. The expected compensation was $3,000, and the final settlement was $2,000. The lawyer took about 21 days from taking over to signing the settlement agreement.

Case 2
In 2018, the lululemon case represented by GBC, the AliExpress platform, was frozen for 1.5w, 10 pieces were sold, and the expected compensation was $8,000, and the final settlement amount was $5,000. The lawyer takes about 40 days from taking over to signing the settlement agreement;

Case 3
Keith represented the Hula hoop hula hoop case. The seller had 3 accounts to be accused at the same time, with a total of more than 300000 yuan frozen, the expected settlement force was 8000, and the final settlement amount was 1000000 US dollars. The lawyer took about 3 months from taking over to signing the settlement agreement;

Case 4
David represented the paper cutter case, Amazon platform, frozen 3.6w knife, sold 7 infringing products, the seller expected to settle for $1,000, and the final settlement amount was $2,000. The lawyer took about 1 week from taking over to signing the settlement agreement;
Case 5
Keith represented Xiao P Youyou case, Amazon platform, 4 stores frozen a total of 33,461 US dollars, selling 69 infringing products, the seller expected the settlement fee to be 20-30% of the frozen amount, and the final settlement amount was 6,500 US dollars. The lawyer took over and signed the settlement agreement. 2 months;